BarnamSupport centre
Search the answers first; if it is not there, file a support request.
My new device cannot sign in
A user's first device is trusted; later devices do not work until an admin approves them. Ask your stall admin to approve the device.
My account is locked
After several wrong passwords an account is locked for a while. Try again in a few minutes; if it continues, file a support request.
The internet dropped while saving an invoice
Every save either completes or does not happen. Once back online, check the invoice list and enter it again if it is missing. Duplicate saving is prevented.
Can I delete a saved invoice?
No financial record is deleted. Corrections use an adjustment entry, and the original stays in the activity log.
Which credit does a customer's payment go to?
Receipts are allocated automatically to the oldest debt. Anything above the debt stays as a credit and is not lost.
Debt SMS are not going out
Real SMS delivery is not active yet and messages stay queued. Until then use the overdue list and the collector sheet.
I found a mistake after settlement
A settlement is final and is not deleted. Fix it with an adjustment entry; above the set limit a second admin must approve.
How do I print a waybill or receipt?
The waybill prints on A4 with a signature line, and "Print receipt" is right there after saving an invoice. Settlement has a printed slip too.
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